db54 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data db54 collects, how we use it, who we share it with, and what rights you have over your own information.
Last updated: 2026Introduction
This Privacy Policy ("Policy") describes how db54 ("we", "us", "our", "the Company") collects, processes, stores, and protects the personal data of users ("you", "your", "Player") who access the db54 platform at db54.club. This Policy forms part of the db54 Terms and Conditions and should be read alongside them. By registering an account or using any db54 service, you consent to the data practices described in this Policy.
db54 is committed to protecting the privacy and security of all player data. We process personal data only for the specific, lawful purposes set out in this Policy, and we do not sell your personal information to any third party for commercial purposes. Our data practices comply with applicable data protection principles and are designed to keep your information safe at every step.
Information We Collect
db54 collects personal data that you provide directly, data generated automatically through your use of the platform, and data obtained from trusted third-party sources where permitted. The categories of personal data we collect are described below.
How We Use Your Information
db54 uses the personal data we collect for the following specific purposes. We do not use your data in any manner that is incompatible with the purposes listed below without first obtaining your explicit consent.
- Account creation, management, and verification — including age and identity verification to comply with 21+ requirements and KYC obligations.
- Processing deposits, withdrawals, and all other financial transactions through your db54 account, including fraud screening on payment activity.
- Delivering and personalising the db54 platform experience, including presenting relevant game recommendations and promotional offers based on your gaming activity.
- Customer support — responding to your queries, resolving disputes, and handling responsible gaming requests such as self-exclusion or deposit limit applications.
- Fraud prevention, security monitoring, and the detection of prohibited conduct such as bonus abuse, multi-accounting, and money laundering activity.
- Compliance with legal and regulatory obligations, including anti-money laundering (AML) requirements, counter-financing of terrorism (CFT) obligations, and any lawful requests from regulatory or law enforcement authorities.
- Sending you promotional communications, bonus offers, and platform news — but only where you have opted in to receive such communications or where we have a legitimate interest in contacting you about your account activity.
Legal Basis for Processing
db54 processes your personal data on the following legal bases. At least one of these bases applies to every processing activity we carry out.
- Contractual necessity: processing that is necessary to provide you with the db54 service as described in the Terms and Conditions — for example, processing your deposits and withdrawals, verifying your account, and awarding bonuses.
- Legal obligation: processing that is required for db54 to comply with applicable law, including AML/CFT obligations, KYC requirements, and lawful requests from competent authorities.
- Legitimate interests: processing carried out in pursuit of db54's legitimate business interests, including fraud prevention, platform security, and the improvement of our services — where these interests do not override your fundamental privacy rights.
- Consent: for certain processing activities such as sending you promotional communications or bonus offers, we rely on your opt-in consent. You may withdraw your consent at any time by contacting db54 customer support, although withdrawal does not affect the lawfulness of prior processing.
Cookies and Tracking Technologies
db54 uses cookies and similar tracking technologies on the db54 platform. Cookies are small data files stored on your device that help us deliver a functioning and personalised experience. The following types of cookies are used on db54.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the db54 platform. db54 does not currently respond to browser Do Not Track (DNT) signals, but we keep this approach under review.
Sharing Your Information
db54 does not share your personal data with third parties except in the limited circumstances described below. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.
- Payment processors: we share the minimum necessary financial data with our payment partners (including bKash, Nagad, Rocket, Visa, and Mastercard networks) to process your deposits and withdrawals. These partners are bound by their own regulatory obligations and industry security standards.
- Identity verification providers: we share identity documentation with our approved KYC verification partners for the purpose of verifying your age and identity. KYC data is not used by these partners for any other purpose.
- Fraud prevention and security partners: we may share technical and account data with specialist fraud detection and cybersecurity providers who assist db54 in identifying and preventing fraudulent activity, money laundering, and platform abuse.
- Legal and regulatory authorities: where required by law or a lawful order from a competent authority — such as a financial regulator, law enforcement agency, or court — db54 will disclose personal data to the extent strictly required by that legal obligation.
Data Retention
db54 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and KYC records are retained for a minimum of 5 years from account closure to satisfy AML and regulatory record-keeping obligations; financial transaction records are retained for a minimum of 5 years from the date of the transaction; communications data (support tickets, live chat transcripts) is retained for 2 years from the date of the communication; technical and usage data is retained in aggregated, anonymised form for up to 3 years for analytics purposes.
When the retention period for any category of personal data expires, db54 will securely delete or anonymise that data so that it can no longer be associated with you as an individual. Where deletion is not technically feasible (for example, data stored in encrypted backup archives), db54 will isolate the data and prevent any further processing until deletion becomes possible.
Data Security
db54 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the db54 platform, encryption of sensitive data at rest in our databases, role-based access controls that limit data access to authorised personnel only, and regular security monitoring and penetration testing of the db54 platform.
While db54 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, db54 will notify you as required by applicable law using the contact details registered on your account. You are responsible for maintaining the confidentiality of your own account login credentials and should contact db54 support immediately if you suspect that your account has been accessed without your authorisation.
Your Privacy Rights
As a db54 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact db54 customer support with your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.
Children and Minors
The db54 platform is strictly for adults aged 21 and above. db54 does not knowingly collect or process personal data from any person under the age of 21. Registration by any person under 21 is a violation of the db54 Terms and Conditions, and any account identified as belonging to a minor will be immediately suspended and all associated personal data will be deleted in accordance with this Policy.
If you are a parent or guardian and you believe that a person under your care has registered a db54 account, please contact db54 customer support at [email protected] immediately. We will investigate and, where confirmed, close the account and delete all associated data without delay.
Third-Party Links and Services
The db54 platform may contain references to third-party game providers and payment services. When you interact with a third-party service accessed through db54 — for example, launching a game provided by Pragmatic Play or Evolution Gaming — that third party's own privacy policy governs the data they collect. db54 is not responsible for the privacy practices of any third-party service provider, and we encourage you to review the privacy policies of any third parties whose services you use in connection with db54.
Payment Data and Financial Privacy
All payment transactions on db54 are processed through PCI-DSS compliant payment gateways. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or a card payment, the full transaction is processed by the relevant payment provider using their own secure infrastructure. db54 receives only a transaction confirmation reference and the masked details necessary to match the payment to your account. db54 does not store, log, or have access to your full mobile banking credentials, card numbers, or account PINs at any point.
db54 applies enhanced monitoring to all financial transactions to detect potential money laundering and fraud. Where suspicious activity is identified, db54 is legally required to file a report with the relevant authorities and may freeze the relevant account pending investigation. This obligation exists regardless of any player's consent or objection.
Changes to This Privacy Policy
db54 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will publish the updated version on the db54 platform with a revised "Last updated" date and, where required, notify registered players via their account contact details before the changes take effect.
Your continued use of the db54 platform after any update to this Policy constitutes your acceptance of the revised terms. We recommend that you review this Privacy Policy periodically. If you do not agree with a revised Policy, you should stop using db54 and may request account closure by contacting customer support.
Contact Us and Data Requests
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how db54 handles your personal data, please contact our data support team. We are committed to addressing all privacy queries promptly and transparently. You can reach us at [email protected] — please include "Privacy" in your subject line so your message is routed to the correct team.
All data rights requests will be acknowledged within 5 business days of receipt. We will aim to fulfil your request within 30 days, though in complex cases this period may be extended by up to a further 30 days, in which case we will notify you of the extension and the reason for it. db54 does not charge a fee for handling data rights requests made in good faith.
Our Privacy Commitments
A summary of the core privacy principles that guide how db54 handles your data.
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